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Find a business, select services, a location and a professional, then choose a time. Sign in and verify your email. Check the total and confirm; keep the booking reference.

Add up to ten services to one appointment. The same professional must be qualified for every service. The summary shows the combined duration and price before confirmation.

Try another date or Any professional. Opening hours, staff schedules, time off, existing bookings and the business’s booking window affect availability. The business can check its setup if you expect times to be available.

A confirmation with a booking reference means it succeeded. If the connection drops, check My bookings before trying again. An email arriving late does not mean a confirmed reservation failed.

Open My bookings and select the appointment. Available actions depend on the business’s cutoff. After that cutoff, contact the business directly using its public contact details.

Availability can change while you choose. Refresh the available times and choose another slot. The server checks conflicts again at confirmation.

Use the link sent to your email and check spam if it is missing. The login page includes a password reset link. Do not share passwords or verification codes with support.

Choose English, Finnish or Swedish in the language selector. When signed in, your preference is saved to your account and used by the website and app.

Your account avatar is private to your account. It is separate from a public business cover or team image. You can upload, replace or remove it in your profile. Choose a JPEG, PNG or WebP image of at most 3 MB; the image is resized and re-encoded before saving.

Your profile contains a data export and an account deletion request. Sending a request starts a review; it does not immediately erase records that may need to be kept lawfully. Contact the privacy email for other data rights.

The customer of a completed, past booking can leave one review. Your first name and last initial may be shown publicly with the rating and text. Do not include private contact, health or other sensitive details.

Use Report on a review and choose a reason, or email support with the page link and a clear description. Reports are private. A negative opinion alone is not a reason to remove a review.

Only if you select Use my location and allow device access. You can instead choose a Finnish municipality or move the map. The list provides the same business results if you cannot use the map.

A business needs to be published and bookable, and its location pin must be confirmed by the business. Search by name or use the list when a pin is missing.

Open the setup checklist in Business settings. Fix now leads to the missing item: location, opening hours, service, staff, qualifications, location assignment, staff hours or booking rules. These must form a usable schedule together.

Use a valid JPEG, PNG or WebP image. Business images must be at most 5 MB and avatars 3 MB before processing. Only owners and managers can change business images. If saving fails, the previous image stays in place.

Owners and managers manage business settings and team access. Staff access is limited by their assigned role and bookings. A business cannot access unrelated businesses or a customer’s booking history elsewhere.

Reservemate is completely free right now for customers and businesses. There is no subscription, commission or card checkout. You pay the business for the booked service at the venue. The price shown is the service price.

Email support with the page and the difficulty you experienced. Tell us the format or contact method that would help you. The accessibility statement describes current work and known limits.

When no times fit, choose your date/time preferences and join the waitlist. A business may invite the oldest eligible request. An invitation expires after two hours or when the appointment starts and never reserves a time. You must check availability and confirm a booking yourself. Cancel your request in My bookings. Email delivery depends on the operator configuring its provider.

Open Calendar in the web workspace and choose New appointment. Select services, a professional and a free time, then enter only the contact details needed. Sending a confirmation is optional. A guest contact does not create an account; guests contact the business for changes.

Open Team, choose a professional and add Time off. You can edit or remove blocks. A block cannot overlap an active appointment: resolve the appointment with the customer first. All times use the location timezone.

Use Gallery in Settings in the web workspace. Add an image description, optional caption and service tag, then upload your photo. Only upload images you have permission to publish. Active photos appear on your published business page; customer avatars are never included.

Choose Sign up on the login page, enter your own details and verify the email sent to you. In Profile you can change your first name, last name, phone and language, then save. Your email is shown for reference and cannot be edited in that form. Use your own account and a unique password; sign out on shared devices.

Choose a specific professional or Any professional after selecting your services and location. Any professional searches staff who can perform every selected service at that location. Choose an available date and time; the appointment stays with one eligible professional. All appointment times use the business location’s timezone.

Open an appointment in My bookings and choose Book again. Review the services, location and professional, then select a new available time and confirm. Current prices and availability apply; the old appointment is not changed. If a previous service or professional is no longer offered, choose an available alternative on the business page.

Contact the business as soon as you can if you will be late or cannot attend. The business manages attendance and its cancellation or no-show policy. If a no-show status is incorrect, ask that business to review it using your booking reference. Reservemate does not collect payments or automatically charge a no-show fee.

Sign in and use the heart on a business page to save or remove that business. Find your saved businesses in Favourites. Saving a favourite does not reserve an appointment, subscribe you to marketing or guarantee that the business still accepts bookings. Open the business page to check current services and times.

Sign in with a verified email, open For businesses and choose Create business. Enter the business name and category; it starts as a draft. Complete Settings, Services and Team before publishing. On a phone, signed-in business members can use Business in the bottom navigation. One business opens directly; with several, choose the workspace you need.

In Settings, add or select a location and save its name, street address, postal code and Finnish municipality. Set and confirm the map pin for the real customer entrance. Add the location’s opening hours for each working day. Staff working hours are separate: both schedules must overlap long enough for the service and its buffers.

Open Services and add or edit a service. Enter its name, description, price in euros, duration and any preparation or cleanup buffer. Keep the service active if it should be bookable, then enable it for qualified staff in Team. Buffers affect which times fit. Existing confirmed bookings keep their saved service and price details when you later edit the catalogue.

In Team, add an active professional and save their name, title and description. Select every service they can perform. Choose the correct location and save their working hours; this also activates the location assignment. Check the assigned status and overlapping business hours. A staff profile represents bookable work and does not by itself send an account invitation or grant someone login access.

Use Today or Calendar to open appointments and manage their status. Customers shows relationships and history for your business; private notes are restricted to authorized business users and must contain only necessary information. Analytics is for owners and managers and uses appointment start dates. Completed booking value adds service prices; it is not a record of payments received. On a phone, More opens Services, Team, Analytics and Settings.

After completing the setup checklist and publishing, use the public-page shortcut in the business workspace. Copy that page’s address from your browser and share it with customers. Open it while signed out to check the public details and availability. A draft or paused business is not accepting public online bookings; changing the link cannot bypass the publish checklist.

Check My bookings first: the saved booking and its reference are the source of truth. Check spam and the email shown in Profile, and enable Booking emails under Booking notifications if you want them. Delivery also requires the operator’s email service to be configured and available. Do not create another booking just to trigger an email. Contact support with the reference if the message is still missing.

In the mobile app, open Account, enable push notifications and allow the device permission when asked. Booking push notifications must also be enabled in your notification preferences. If permission was denied, change it in the device’s settings and return to the app. Push needs a supported installed app on a physical device and an enabled delivery service; it is unavailable in the website and some test apps. Always check My bookings for the latest status.

Reminders are intended for about 24 hours before a confirmed visit. Enable Appointment reminders and at least one delivery channel in Profile. A reminder depends on provider setup and scheduled delivery; a booking made close to the visit may not receive the usual reminder. Rescheduling or cancelling invalidates an old reminder. Your latest booking details take priority over an earlier message, so do not rely on a reminder as your only calendar.

Check your internet connection and try reloading after it recovers. Use an up-to-date browser; install browser or app updates only through its official source. Before repeating a booking or change, check My bookings to see whether it was saved. If the map fails, use the list and municipality search. If a problem continues, report the page, browser or app platform, approximate time and the safe error reference shown.

Save or copy any unfinished form text first, then reload the page or reopen the app. If needed, sign out and sign back into the same account. Only clear this site’s stored browser data after you know you can sign in again: it can remove your session, language choice and unfinished local work. It does not cancel server-saved bookings or delete your account. Never send session tokens or a browser storage export to support.

Check that you are signed in to the correct account. Business tools depend on an active membership and its role; a public staff profile alone is not account access. Ask the business owner to confirm your access if a workspace is missing. Staff cannot use owner or manager settings. Do not share another person’s password or repeatedly retry a denied action. For device location or notifications, review that app’s device permissions instead.

Email support@reservemate.app with what you wanted to do, the steps to reproduce, the page or booking reference when relevant, device and browser or app platform, approximate time and the result. A screenshot can help after you hide other people’s information. Never include passwords, verification codes, session tokens, card details or sensitive personal data. Use the issue or suggestion buttons below to start an email; phone and live chat support are not offered.

Privacy, Terms of Use, Business Terms and Accessibility are linked in the footer and below this help centre. The site stores essential sign-in information and your language preference; it does not include advertising or non-essential analytics cookies, so there is no optional-cookie consent panel. Booking notification and marketing preferences are separate controls in your account. Contact the privacy email for help with access, correction or other rights.